Ordering flowers on http://www.flowers-to-russia.com the Customer confirms one's own entire agreement with terms and conditions given below.
RFS guarantees the delivery only under the conditions that:
The Customer gives full and right information about the recipient, exact address of the recipient, a phone number of the recipient.
An order is made not later than five business days before the date of delivery.
The Customer has paid for an order in accordance with prices and requirements of RFS.
The Customer has given trustworthy information about himself.
Delivery:
Russian Flower Shop referred to as "RFS" guarantees the delivery of the order on the date of delivery only if the order is made no later than five business days before the date of delivery. We are able to deliver your order in a shorter period of time (up to 2 days). But in such cases we do not guarantee the delivery of your order on the date of delivery.
The delivery will be made in the following manner: Our messenger calls the recipient using one of the phone numbers given by you and then at the appointed time comes to the recipient and delivers the flowers. In case a recipient is absent at the appointed time and place, the messenger leaves the flowers at a neighbour's home, at the door of the recipient or leaves a note to a recipient with the request to receive the order at the local office of the Russian Flower Shop (it is left to the messenger's discretion if you have not mentioned another method of delivery.) You may mention in the field "Information not mentioned above?" the messenger's action order in case your recipient is absent. Tell us in the field "Information not mentioned above?" a reserve address in this city where we can deliver the order (relatives, friends, work) and we will deliver your order to this address.
If you have not given us a recipient's phone number, the order will be delivered once to the deliver address at the date of delivery in the evening (from 7 P.M. to 9 P.M.) In case a recipient is absent, the messenger acts as mentioned above.
Holiday times:
RFS does not guarantee delivery of flowers exactly on the appointed date from December 29 until January 5 because of the large number of orders. But if you want you can make your orders exactly for these days and we will do everything possible to deliver your order on the appointed date of delivery.
Responsibilities:
The company does not guarantee safety of the order after it has been delivered at the time of absence of the recipient in the order discussed above.
The Customer carries the entire responsibility for all recipient's discomfort due to fraudulent chargebacks.
Substitution policy:
RFS has a right to change the colour and kind of ordered flowers depending on the region and the season and to deliver flowers of the available colour and kind for the same money given by the Customer (re-computation will be done in prices of RFS.)
Pricing:
All product prices are presented in U.S. dollars.
Cancellation policy:
The Customer can cancel an order no later than four business days before the date of delivery. In such cases his money is given back to him except for: 1) if an order was paid by credit card - 15% of the order value + $2 USA 2) if an order was paid in a different way except for the bank service charges (depending on the payment method) + 15% of the order value
An order cannot be cancelled later than four days before the day of delivery. |